Solving Directory Synchronization Issue – Further You Might Need to Convert PST File to NSF
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If you are using two email platforms (Microsoft Outlook and Lotus Notes) under one umbrella of your single business set up, then you would come in the need for a smooth synchronization of emails and other mailbox elements between the both email systems. However, some issues creep in unexpectedly, which become so serious if not attended with care and can create a lot of problems for you. Generally, problems spring up when there is directory synchronization between both email clients, MS Outlook/Exchange Server and Lotus Notes.
Useful Tips to Troubleshoot Directory Synchronization Issue between Notes and Outlook/Exchange:
Below mentioned are some steps to achieve effective directory synchronization (or Dirsync) between both these email systems.
- First and foremost, you must make sure that the mail flow is in both directions. This is required for directory synchronization to function
- Also, make sure that your ‘Connector Services’ are properly running the ‘Go to Control Panel Administrative Tools Services’. You must also check if your ‘Exchange Connectivity' controller and ‘Exchange Connector’ for the Lotus Notes application are both running
- Another thing you have to do is to turn up the diagnostics logging. In Microsoft Exchange Server 2000 and 2003, you can open properties on which the MS Exchange Connector for Lotus Notes is installed. There, you have to turn up logging for LME and NOTES attributes
- You must also check and verify the import and export containers. What you have to verify in this is that the correct import and export containers are being specified in the properties of the Exchange Connector for Notes
- Also ascertain that only one Microsoft Exchange Connector for Notes is managing the directory synchronization
- Do verify that the ‘Foreign Domain Sync Allowed’ attribute is being set to ‘Yes’ in your Lotus Notes application
- Also, you must verify the ‘Exchange Server’ recipient policy
- Another thing you have to check is to make sure that your Exchange users have valid Lotus Notes addresses. This is because, only those Exchange Server users, who have these addresses, will be able to synchronize to Lotus Notes
- Don’t forget to verify the ‘Target Notes Name’ and the ‘Source Notes Name’ in the Exchange Connector for Lotus Notes
- Running a command line for finding out where exactly the directory synchronization failure has occurred is also imperative
- You must always use a tested configuration. Exchange Connector for Lotus Notes basically makes use of the APIs that the Notes Client gives. So, the connector is directly dependent on the built-in functionalities of the Notes Client. Due to this dependency, a very common troubleshooting step that is to be performed is to change the version of the Notes Client, which is used by the Exchange Connector for Lotus Notes. Mostly, such issues with directory synchronization are solved if you downgrade the Notes Client
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